FAQ – Frequently Asked Questions

Place an order with us and a designer from our design team will turn your vision into a filter! Once you have approved your filter proof, we will send a final email containing the Snapcode and/or Instagram filter, link and instructions on how to use it.

Geofilter Studio is a design agency that specializes in Snapchat and now Instagram filters. Filters are all we do! Being the first and largest filter company in the world, we have learned many tips and tricks. Our experience sets us apart from all of our competition. We have become a reputable producer of filters.

Everywhere! Snapcodes and Instagram filters work everywhere - making filters more accessible than ever before! As long as you have the QR code or have scanned the code once before, it will be saved in your filters on Snapchat and/or Instagram camera, allowing you to use it at any time, anywhere.

Every event! For example: weddings, festivals, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more!

Template and motion orders take 1-2 days while custom orders usually take 1-4 days to complete the initial proof. Orders that have cartoon imagery need at least 3 days to process. If you need your filter sooner, we do offer a rushed service where an additional rush fee will be applied. Please also allow 30 minutes to 2 hours for the activation before receiving the final email. We suggest ordering in advance to avoid receiving the final email after your start event time.

A Rush Fee is something we charge when you need your order sooner than the design turnaround time. All template orders placed within 24 hours of the event start time will be subjected to a $15 rush fee. All custom orders will be subjected to a rush fee of $30 when placed within 48 hours of the event start time. A rush fee of $100-$200 is applied when a cartoon order is placed within 48 hours of an event. Pricing varies depending on the number of people in the cartoon. Please note: rush fees are subject to change during periods of high demand.

Our designers create custom filters from scratch. For this reason, it takes more time to design them. Custom filters also allow us to work more one-on-one with the customer and require more attention to detail.

We work with every customer one-on-one to ensure complete satisfaction. We do allow minor revisions to every design at no additional fee. We recommend providing as much detail as possible when placing the order to help us understand what you’re looking for. You can even send us examples or reference pictures to help illustrate your desires. Major revisions may be subjected to an additional charge depending on the requested artwork.

Geofilter Studio reserves the right to submit a filter to Snapchat and Instagram without explicit approval from the customer if the order was placed within 4 hours of the requested start time. If the final email was already sent out to the customer, to request any changes, please respond to your proof email and we will do everything possible to change your filter design!

If the designer has not sent you the initial proof, you may cancel the order and receive a full refund. However, if the initial proof and/or final email has been sent to you, there will be no refunds for your order.

Not quite! After approving your filter proof, the designer will activate your filter. You will then receive a final email containing your Snapcode and/or Instagram filter, link and instructions on how to use the filter! If you do not receive this email, please contact via email to [email protected].

If you are experiencing an issue, please contact via email to [email protected].

Geofilter Studio has no direct control pertaining to any technical errors provided by Snapchat or Instagram. Due to Geofilter Studio being a design company, only a credit will be provided. We cannot guarantee a full or partial refund for activation fees or for reasons other than mentioned previously. Rush fees are a non-refundable fee.

Your credit card information is required when placing an order. One of our customer service representatives will review and process your order. At this time the provided card will be charged the design fee (as well any activation fee or rush fee, if applicable). You will be provided with an invoice breaking down all of the fees. If the card you provided cannot be processed we will contact you via email.

We charge the design fee upfront as a deposit to ensure the customer is serious about the order. This is to ensure that the designer’s hard work and time is not taken advantage of.

Refunds are issued at the discretion of customer service on a case-by-case basis. If the designer has sent the initial proof and/or the final email has been sent to you, there will be no refunds provided for your order. We cannot guarantee a full or partial refund for activation fees or for reasons other than mentioned previously. Rush fees are a non-refundable fee.

Activated with a Snapcode, Snapchat filters are easily shareable with your guests!

Scan the code or click the link! From there, you can use it to take pictures or videos and share with your friends and family on Snapchat! Once scanned, the filter is saved to your Snapchat camera to allow easy access when you would like to re-use it!

Snapcodes are Snapchat’s version of a QR code, which allow users to add new friends, unlock filters and lenses, and gain access to exclusive content.

1. Choose from our selection of templates or create a custom filter!
2. Customize the text, colors, and other details on your design using our form fields.
3. Once customer approves design, a designer will activate the filter.

4. Final email will be sent with Snapcode, link and instructions.

5. Share your Snapcode with your guests and apply it to your photos and videos!

Scan a Snapcode Around You
Snapcodes can be scanned from posters, brochures, table toppers, computer screens, friends’ devices and much more!
To access your filter, follow these steps:
1. Open your Snapchat app
2. Go to your Snapchat camera
3. Press, hold and hover over the Snapcode until the filter shows up on your screen
4. Take a picture or video

5. To re-use the filter without scanning the code: open Snapchat camera and scroll until you see filter

Open from a Link
Snapcodes can also be shared via a link!
To scan a Snapcode using a shared link, follow these steps:
1. Open your device, tap the link
2. When prompted, tap the Open Snapchat button to launch the app

No! All you have to do is open your Snapchat camera, swipe through the filters until you find your personal filter. Once you found it, select it to re-use it!

Activated with a QR code, Instagram filters are easily shareable with your guests!

Scan the code or click the link! From there, you can use it to take pictures or videos and share with your friends, friends and even your followers on Instagram! Once scanned, the filter is saved to your Instagram camera to allow easy access when you would like to re-use it!

Instagram filter QR codes allow their users to share experiences with their followers, unlock filters, motion filters and lenses, and gain access to exclusive content.

1. Choose from our selection of templates or create a custom filter!
2. Customize the text, colors, and other details on your design using our form fields.
3. Once customer approves design, a designer will activate the filter.

4. Final email will be sent with Instagram QR code, link and instructions.

5. Share your Instagram filter QR code with your guests and apply it to your photos and videos!

Scan an Instagram filter QR Code Around You
QR codes can be scanned from posters, brochures, table toppers, computer screens, friends’ devices and much more!
To access your filter, follow these steps:
1. Open your Instagram app
2. Go to your Instagram camera
3. Press, hold and hover over the QR code until the filter shows up on your screen
4. Take a picture or video
5. To re-use the filter without scanning the code: open Instagram camera and scroll until you see filter

Open from a Link
Instagram filters can also be shared via a link!
To scan an Instagram filter using a shared link, follow these steps:
1. Open your device, tap the link
2. When prompted, tap the Open Instagram button to launch the app

No! All you have to do is open your Instagram camera, swipe through the filters until you find your personal filter. Once you found it, select it to re-use it!