fbtracker FAQ - Frequently Asked Questions • Geofilter Studio

About Geofilters

Geofilter Studio is a design agency that specializes in Snapchat filters. Filters are all we do! Being the first and largest filter company in the world, we have learned many tips and tricks. Our experience sets us apart from all of our competition. We have become a reputable producer of filters.

Currently on-demand filters are allowed in Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Kuwait, Mexico, Netherlands, Norway, Qatar, Saudi Arabia, Spain, Sweden, UAE, USA and UK.

Every event! For example: weddings, festivals, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more!


Template and motion orders take 1-2 days while custom orders usually take 1-4 days to complete the initial proof. Orders that have cartoon imagery need at least 3 days to process. If you need your filter sooner, we do offer a rushed service where an additional rush fee will be applied. Due to Snapchat’s submission deadlines, we need at least 3 hours before an event begins to process an order. We suggest ordering in advance to avoid your Geofilter starting late.

A Rush Fee is something we charge when you need your order sooner than the design turnaround time. All template orders placed within 24 hours of the event start time will be subjected to a $16 rush fee. All custom orders will be subjected to a rush fee of $32-53 when placed within 48 hours of the event start time. A rush fee of $106-$212 is applied when a cartoon order is placed within 48 hours of an event. Pricing varies depending on the number of people in the cartoon. Please note: rush fees are subject to change during periods of high demand.

To activate your Geofilter on Snapchat, you must pay a Snapchat fee. Snapchat uses your address, date and time to calculate a “Geofence” fee. Most locations have a Snapchat fee between $19 and $21. Multi-day campaigns are possible, however, the price will increase accordingly. The activation fee will depend on the size, duration and demand of your designated area.

Our designers create custom filters from scratch. For this reason, it takes more time to design them. Custom filters also allow us to work more one-on-one with the customer.

We work with every customer one-on-one to ensure complete satisfaction. We do allow minor revisions to every design at no additional fee. We recommend providing as much detail as possible when placing the order to help us understand what you’re looking for. You can even send us examples to help illustrate your desires. Our designers create custom filters based on what you describe. Major revisions (i.e.: a whole new design) will cost $20 depending on the requested artwork.

We will do any necessary revisions to ensure your filter is approved by Snapchat for no additional fee.

If the designer has not sent you the initial proof, you may cancel the order and receive a full refund. However, if the initial proof has been sent to you, there will be no refunds for the design fee.

Not quite! After placing an order, one of our customer service representatives will review and process your order. You will receive an order confirmation email. If you do not receive this email, please send us a direct message at info@geofilter.studio. If everything looks alright we will process your order. We might have some questions before we begin. In this case, we ask for prompt responses so we can begin ASAP. Once we complete the design, you will have to approve the proof, geographical location, date and time. Only once approved we will submit your filter to Snapchat. It may sound complicated, but we assure you it’s a very simple process! We are alongside for the entire process and will ensure everything goes smoothly!

Geofilter Studio has no direct control with what happens when we submit your Geofilter to Snapchat. Click here to find out how to access your Geofilter. Still having issues? Click here to check our Tips and Tricks if you're having trouble with your Geofilter.


Your credit card information is required when placing an order. One of our customer service representatives will review and process your order. At this time the provided card will be charged the design fee (as well as the rush fee, if applicable). Any outstanding fees (i.e.: Snapchat fee) will be charged once the design is completed and submitted to Snapchat. You will be provided with an invoice breaking down all of the fees. If the card you provided cannot be processed we will contact you via email.

We charge the design fee upfront as a deposit to ensure the customer is serious about the order. This is to ensure that the designer’s hard work and time is not taken advantage of.

Refunds are issued at the discretion of customer service on a case-by-case basis. If the designer has completed the initial proof and sent you a copy, there will be no refunds for the design fee. If for some reason, there was a Snapchat technical issue, we will provide you with the final metrics stating there was a technical issues and you will be provided with a full refund. Geofilter Studio does not guarantee a full or partial refund for cases other than previously mentioned. Rush fees are a non-refundable fee.