fbtracker FAQ - Frequently Asked Questions • Geofilter Studio

About Geofilters

Geofilter Studio is a design agency that specializes in Snapchat filters. Filters are all we do! Being the first and largest filter company in the world, we have learned many tips and tricks. Our experience sets us apart from all of our competition. We have become a reputable producer of filters.

Currently on-demand filters are allowed in Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Kuwait, Mexico, Netherlands, Norway, Qatar, Saudi Arabia, Spain, Sweden, UAE, USA and UK.

Every event! For example: weddings, festivals, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more!

Orders

Template and motion orders take 1-2 days while custom orders usually take 1-4 days to complete the initial proof. Orders that have cartoon imagery need at least 3 days to process. If you need your filter sooner, we do offer a rushed service where an additional rush fee will be applied. Due to Snapchat’s submission deadlines, we need at least 3 hours before an event begins to process an order. We suggest ordering in advance to avoid your Geofilter starting late.

A Rush Fee is something we charge when you need your order sooner than the design turnaround time. All template orders placed within 24 hours of the event start time will be subjected to a $16 rush fee. All custom orders will be subjected to a rush fee of $32-53 when placed within 48 hours of the event start time. A rush fee of $106-$212 is applied when a cartoon order is placed within 48 hours of an event. Pricing varies depending on the number of people in the cartoon. Please note: rush fees are subject to change during periods of high demand.

Our designers create custom filters from scratch. For this reason, it takes more time to design them. Custom filters also allow us to work more one-on-one with the customer.

We work with every customer one-on-one to ensure complete satisfaction. We do allow minor revisions to every design at no additional fee. We recommend providing as much detail as possible when placing the order to help us understand what you’re looking for. You can even send us examples to help illustrate your desires. Our designers create custom filters based on what you describe. Major revisions (i.e.: a whole new design) will cost $20 depending on the requested artwork.

We will do any necessary revisions to ensure your filter is approved by Snapchat for no additional fee.

If the designer has not sent you the initial proof, you may cancel the order and receive a full refund. However, if the initial proof has been sent to you, there will be no refunds for the design fee.

Not quite! After placing an order, one of our customer service representatives will review and process your order. You will receive an order confirmation email with your final filter design. If you do not receive this email, please send us a direct message at [email protected] Once you have your final filter design, you can head over to here and submit your filter to snapchat!

Geofilter Studio has no direct control with what happens when you submit your Geofilter to Snapchat. Click here to check our Tips and Tricks if you're having trouble with your Geofilter.

Payment

Your credit card information is required when placing an order. One of our customer service representatives will review and process your order. At this time the provided card will be charged the design fee (as well as the rush fee, if applicable). Any outstanding fees will be charged once the design is completed and the final design file sent to you. You will be provided with an invoice breaking down all of the fees. If the card you provided cannot be processed we will contact you via email.

We charge the design fee upfront as a deposit to ensure the customer is serious about the order. This is to ensure that the designer’s hard work and time is not taken advantage of.

Refunds are issued at the discretion of customer service on a case-by-case basis. If the designer has completed the initial proof and sent you a copy, there will be no refunds. Geofilter Studio does not guarantee a full or partial refund for cases other than previously mentioned. Rush fees are a non-refundable fee.

About Snapcodes

Activated with a Snapcode, Motion Filters are easily shareable with your friends and family. Once scanned, Motion Filters are active for 24 hours and can be applied to your photos and videos at any location. Want to use it again next week? No problem – Motion Filters can be reactivated an unlimited amount of times for as long as you have chosen for it to be active on Snapchat! The Snapchat activation fee for Motion Filters is free, therefore the only cost to you is the Geofilter Studio design fee!

1. Choose from our selection of Motion Filter templates!
2. Customize the text on your design using our form fields
3. Geofilter Studio uploads the Motion Filter to Snapchat and will send you the Snapcode once it’s active
4. Share your Snapcode with friends and/or family and apply it to your photos and videos!

Snapcodes are Snapchat’s version of a QR code, which allow users to add new friends, unlock Motion Filters and Lenses, and gain access to exclusive content.

Once you’ve scanned a Snapcode, the Motion Filter or Lens becomes available for 24 hours. Motion Filters are active for 24 hours at a time but can be reactivated using the Snapcode any day, anytime and in any place, for up to one year.

Scan a Snapcode Around You
Snapcodes can be scanned from posters, brochures, computer screens, friends’ devices and much more!
To scan a Snapcode around you…
1. Open Snapchat and point your camera at a Snapcode
2. Press and hold on the Snapcode on your screen to scan it

Scan a Snapcode from your Camera Roll
You can save a Snapcode image to your camera roll for future use!
To scan a Snapcode from your Camera Roll…
1. Tap the Profile icon in the top-left to go to your Profile screen
2. Tap the Settings icon in the top right
3. Tap ‘Scan from Camera Roll’
4. Select a picture with a Snapcode in it!

Open From a Link
Snapcodes can also be shared via a link!
To scan a Snapcode using a shared link:
1. On your device, tap the link.
2. When prompted, tap the Open Snapchat button to launch the app.

To Re-access a Snapcode Item Once You’ve Scanned it:
1. Open your Snapchat camera and ensure that it’s in rear facing mode (opposite of selfie mode!)
2. Touch and hold on the screen to reveal “lenses”.
3. Once the lenses appear at the bottom of the screen, select the first one!